Field based Merchandiser – North East England and Scotland We have a fantastic Merchandiser opportunity based from home with regular travel to approximately 25 customer stores. You will be accountable for the replenishment and cleansing of timber within a well-known DIY retailer. You will ensure that BSW Timber Solutions timber sales are maximised by educating store colleagues on timber, whilst maintaining vital relationships with managers in store, as well as ensuring an efficient and timely process for resolving customer complaints. BSW Timber Solutions are a successful and well-established manufacturer and distributor of timber products and as a leading timber manufacturer, you will be the main knowledge communicator of our products to our customer. What we’re looking for: Experience of a similar merchandising role. Experience of working in the retail sector, within the DIY/Builder Merchant sector would be advantageous. Knowledge and interest in timber and timber related products would be desirable. Team player. A self-starter, pro-active and able to use own initiative; display energy, willingness and enthusiasm. Flexible in their approach to working hours and travel arrangements. Main job activities Responsible for merchandising activities in a specific region ensuring agreed cycle times to stores are planned according to customer and BSW requirements. Adherence to procedures and processes relating to product rejects (eg. rejection details, audit and assessments on Merchandisers determining rejection details, digital app reporting etc.) Responsible for generating information and data, makes recommendations based on knowledge and data; regularly sharing information on a variety of areas including: : Quality issues / customer complaints Competitor ranges / prices / quality Range reviews Pack sizes / plangram of stores New store planning Merchandising databases Stock Availability databases Resolution of any escalated issues such as delivery problems, credit issues, labelling errors or any health & safety issues Supporting new store openings Understanding and support of the Replen System relating to setting KVI’s and minimum/maximum settings. Embracing and mastering technological changes within the merchandising function. Coordinating and delivering product training to stores Fostering & developing positive business relationships in store Ensuring point of sale (POS) is following BSW guidelines in all stores Assisting with timber knowledge to help customers and staff with any queries Managing the bearer returns procedures. Planogram support and implementation within Wickes stores Further details We have a flexible approach to your working hours and as you will be supporting a retail customer, early starts and early finishes are normal, for example being in store for 7am and leaving by 2pm to allow travel to and from the store within your working day. We allow you to establish your movements and diary to suit both BSW and our customers’ needs. You will join a close team of knowledgeable, hardworking and fun individuals, who you’ll be in regular contact with as they will be working in other regions. We offer a generous package of up £38,000 per annum and a Company car (or allowance). In addition, you will receive Life Assurance x 4 of your basic salary from your start date, 33 days annual leave including Bank Holidays, up to 10% pension contributions (you put in 5%), wellbeing and health support, and exclusive access to “Timber Treats”, a discount and cashback scheme giving you the opportunity to save money from hundreds of retailers and services throughout the UK. It is a requirement of this role to be physically able to lift timber of up 10kg on a daily basis and travel regularly throughout the week with some overnight stays.