Job Title : Dynamics CRM analyst / consultant
Contract : Permanent, full-time (37.5 hrs/week, Mon–Fri, 9am–5.30pm)
Location : Hybrid – 4 days working from home and 1 day per week at one of our London sites (Deptford, Enfield, Poplar, Park Royal/Acton, Western International Market, Greenford, or Canary Wharf)
Reporting to : Senior Systems Administrator
Right to Work : Required in the UK
About The Felix Project
The Felix Project is London’s largest food redistribution charity, rescuing surplus food and delivering it to over 1,200 community organisations to fight food waste and hunger.
Role Overview
We are seeking a confident Microsoft Dynamics 365 System Administrator to help manage, maintain, and improve our core systems. This is not a developer role – the majority of changes are made using Dynamics’ built-in wizards, configuration tools, and drag-and-drop features.
This role is perfect for someone with strong system admin experience, a good understanding of business processes, and the ability to translate needs into system updates using standard Dynamics functionality. You’ll work closely with colleagues across the charity, support user queries, and help shape more efficient ways of working.
Key Responsibilities
Provide first-line support for all Dynamics 365 users
Use Dynamics configuration tools (no coding required) to set up forms, views, dashboards, and workflows
Log, triage, and resolve user tickets using our DevOps tracking system
Test and support new features and bug fixes before they go live
Help with user setup, licensing, and security role management
Maintain clean, accurate data and deduplicate records where needed
Assist with reporting improvements via Dataverse and Power BI
Train staff on Dynamics features and support day-to-day queries
Work with internal teams and limited external support partners
Ideal Candidate
Experienced Dynamics 365 or Microsoft 365 super user, administrator, or analyst
Confident with non-code system configuration and user support
Detail-oriented with good problem-solving and communication skills
Comfortable translating business requirements into system changes
Keen to learn and improve systems that help us maximise impact
Our Values
We solve it differently – Creative and solutions-driven
We make it happen – Committed and accountable
We do it together – Inclusive and collaborative
We do it with heart – Caring for each other and our communities
Equity, Diversity, Inclusion & Belonging
We welcome applicants from all backgrounds and are committed to creating an inclusive environment where everyone feels valued and respected.