Overview
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. Through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It''s retirement, but not as the UK has known it.
Receptionist — you will be responsible for ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners. The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
Responsibilities
* Provide high-quality service to Audley customers with a warm, friendly and professional approach.
* Take reservations and handle business enquiries in a courteous manner.
* Manage and help resolve any complaints or issues.
* Delegate duties to junior colleagues and enable them to develop within their roles where appropriate.
* Be aware of all events planned and be able to advise customers accordingly.
* Maintain a good working knowledge of the local area and facilities available offsite.
* Be hands-on with a flexible approach to daily duties and shift patterns.
* Demonstrate punctuality and promote team spirit.
Ideal Candidate
* Experience in taking reservations and handling business enquiries in a courteous and friendly manner.
* Ability to effectively manage and help to resolve any complaints or issues.
* Ability to delegate duties to junior colleagues to support their development.
* Strong awareness of events and the ability to advise customers.
* Good working knowledge of the local area and facilities available offsite.
* Hands-on, flexible approach to daily duties and shift patterns.
* Punctual and team-oriented.
* Warm, professional and empathetic attitude.
In Return You Will Receive
* Work–life balance
* Competitive salary
* Company pension scheme, with a 5% company contribution
* 28 days holiday (inclusive of bank holidays)
* 50% discount on food and drinks at all of our restaurants nationwide
* Guest suites at staff rates at all of our luxury villages nationwide
* Excellent learning and development opportunities
* Free membership to our employee discount portal with access to discounts at all major retailers
* Free membership to our Healthcare Cash Plan Scheme
* Refer a friend bonus scheme
* Free uniform and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
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