Salary: £30,000 - 30,000 per year Requirements: We require a minimum of two years experience working in a similar IT role. We require at least 12 months experience working within IT support. We need strong knowledge of Windows-based operating systems and troubleshooting common problems. We require an understanding of network infrastructure and technology. We need an understanding of computer hardware and peripherals. Strong analytical and problem-solving skills are essential across a broad range of ICT disciplines. We need the ability to prioritise work received via telephone, email, and helpdesk based on business or user impact. Strong communication skills are required, including the ability to deal firmly with external support contractors. Excellent organisation and time management skills are required. We need an understanding of the concept of internal customers and the ability to support stakeholder confidence in our systems. Knowledge of Proclaim case management is a distinct advantage. Experience working with software provider Eclipse is a distinct advantage. Experience of IP telephone systems, such as RingCentral, is desirable. Experience working in the legal industry is advantageous. Responsibilities: We assist our IT team with the day-to-day and long-term function of our IT infrastructure. We ensure the smooth running of our technical resources. We support internal staff with hardware and software issues. We administer in-house software. We provide desktop support and troubleshooting in Windows 10 environments. We support deployed printers, scanners, and other peripherals across the network. We support company mobile phones and other mobile devices. We support our company telecoms system. We maintain a comprehensive asset register. We support security systems linked to our IT network. Some ad hoc travel to our Liverpool branch office may be required. Technologies: Eclipse Hardware ICT Support Mobile MS Teams Network Security Windows Cloud More: We are Express Solicitors, an award-winning, no win no fee law firm established in 2000 and specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across employers liability, serious injury, clinical negligence, occupiers and public liability, road traffic accidents, and industrial disease. We are ranked 64th in The Lawyer UK Top 200 and, following 20% year-on-year growth, we are now the largest personal injury claimant firm in the UK. We are proud of our 4.8 Trustpilot rating and our strong commitment to outstanding client care. This is a full-time, permanent IT Technician role based in Sharston, M22 4SN, with salary up to £30,000 depending on experience. Our working hours are 9:30am to 6:30pm Monday to Thursday and 9:30am to 6:00pm on Friday. We offer 23 days holiday rising to 26 days plus bank/public holidays, holiday buy backs, birthday leave after service length requirement, private medical insurance after 2 years service, annual flu jabs, an Employee Assistance Programme, a 24/7 onsite gym, sports teams, and an active social committee with a generous social budget. Interviews are held via MS Teams and include scenario-based questioning. We encourage applications from all and value skill and ability above all else. last updated 24 week of 2026