Job Description
Application Support AnalystLocation: Gerrards CrossSalary: £32-37K plus excellent benefits packageOur client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.Key RequirementsWe are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users.Essential:Minimum 2 years' experience in second-line support, ideally covering 1st to 3rd line support in a lean teamStrong experience with technical and application support including SQL queries, database investigation, and software installationExcellent interpersonal and communication skills ability to work with doctors, nurses, and healthcare professionals under time pressureHands-on experience with:SQL / databasesWindows operating systemsApplication SupportRemote Access ToolsFamiliarity with ticketing systems any platform (e.g.
Jira, Zendesk, ServiceNow)Must be highly fluent in English, both spoken and writtenMust be able to drive the office is not accessible by public transportMust live within 45 minutes of Gerrards CrossDesirable:An IT qualification or degree is helpful, but experience will be prioritised over formal credentialsStable employment history candidates with multiple short-term roles or recent career gaps are unlikely to be progressedRole & ResponsibilitiesThis is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.Responsibilities include:Providing 1st, 2nd, and 3rd line support to healthcare customersHandling SQL/database queries, troubleshooting application issues, and performing on-site software installationsManaging and resolving incoming support calls and tickets within SLA timeframesWorking collaboratively with development teams to escalate and resolve more complex issuesMaintaining ticket logs and issue resolution through Jira or similar platformsDelivering user training for new customers and updatesTesting and quality-assuring bug fixes prior to releaseYou will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential.BenefitsCompany Pension SchemeOn-site ParkingHealthcare CoverCommission SchemeYou will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, wed love to hear from you.TPBN1_UKTJ