Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront ofouraward winningcustomer service, working as part of the Aviva family?
Responsibilities
The Role:
Our Customer Consultants are the face of Solus,demonstrating our values and work principles, and those of Aviva. Working together to create a supportive andcollaborative team working environment, which focuses on the customer and what matters to them.Our consultants identify opportunitiestopromote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will needto work as part of the Solus team to ensure that vehicles are collected, repaired and returned toourcustomers.
No two customers are the same and our focus ongettingpeopleback to normalis at the heart of what we do. Our Customer Consultant will be at the forefront of ouraward-winningcustomer service department.
Qualifications
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning a...