Customer Service Representative
About the Role
We are seeking a highly motivated and friendly Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to resolve issues, and maintaining a safe and clean store environment.
Key Responsibilities:
* Deliver outstanding customer service, responding promptly to queries and championing Co-op products and services
* Work effectively with colleagues to solve problems and improve the shopping experience
* Ensure the store is well-maintained, with stocked shelves and accurate prices, dates, and temperatures
* Support new product launches and promotions, sharing knowledge with colleagues to ensure seamless implementation
What We're Looking For
* A genuine passion for delivering excellent customer service
* Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues
* A positive attitude towards change and problem-solving
* The flexibility to work a range of shifts, including evenings, weekends, and bank holidays
Benefits
* Discounts on Co-op products and services, plus 10% discounts on other brands
* Pension scheme with up to 10% employer contributions
* Wagestream, a money management app giving you access to a percentage of your pay as you earn it
* 31 days' holiday, including bank holidays (pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Full, paid training and dedicated support for your personal development and career progression
* Cycle-to-work scheme
Inclusive Workplace
We strive to create an inclusive and diverse workplace, where everyone can reach their full potential. We welcome applications from all backgrounds and communities, and are committed to making reasonable adjustments to our recruitment process according to individual needs.