Essential 1. Extensive experience of NEC Rev & Bens & NEC DM. 2. High level of experience in processing Council Tax changes (Moves, Discounts/Exemptions and Direct Debits) Responsibilities 1. Be responsible for meeting individual and team targets in the delivery of the Revenues Service including Council Tax billing and recovery, NNDR including BIDs and HBOP recovery as agreed as part of the annual appraisal process, managing a specific case load with autonomy as part of the teams operation. 2. Provide expert advice to your customers: ? Respond to, take action and provide technical advice on customers enquiries, information and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts. ? Make all necessary investigations including requesting further information from the customer, other internal and external departments and any other relevant stakeholder/ party, recording information on appropriate databases and communicating the outcome in plain English to the customer, their representative or stakeholder. ? Identify and take proactive action on revenues cases where there is a potential entitlement to discounts, exemptions or any other liability reductions. ? Ensure agreed working practices, procedures and legislation including discounts are applied correctly, dealing with all enquiries in a polite and professional manner, remaining customer focussed at all times. 3. Prepare and analyse management information and data and implement or recommend actions arising in the following areas: ? Prepare data required for the timely submission of government returns. ? Identify recurring operational issues and identify opportunities for process, team and service improvement, managing these as formal projects where appropriate, implementing those within your own caseload and working with Team Leaders to implement improved processes across the wider service to achieve a significant improvement in performance during the next 3 years ? Assist in the maintenance and development of record systems and operational procedures, leading on those in your area of expertise. ? Assist in the compilation of statistical information for areas such as complaints, members enquiries, Freedom of Information requests, and quality monitoring. ? Develop reports, analysis and recommendations to support Corporate Strategy in matters relating to Best Value. ? Meet with and assist auditors (internal & external) and inspectors (e.g. Best Value), providing advice during preparation of reports. 4. Maintain effective working relationships and respond to enquiries from registered social landlords, internal council housing, Housing Benefits sections, other local authorities, businesses and BIDs companies, voluntary sector organisations and other central/local government departments. Liaise, work closely with and attend meetings with service providers and stakeholders, as required. 5. Be responsible for the induction and training of new staff and of delivering training to existing staff as part of their development process. Mentor, give guidance in complex areas and quality assure the work of Revenues trainee staff in processing revenues changes. Revenues Officer Revenues Officer Revenues Officer Revenues Officer Revenues Officer