Christmas Customer Assistant - Fashion, Home & Beauty - Marble Arch
Work Pattern
* Sunday: 14:30-18:30
* Monday: 16:00-20:00
* Tuesday: 16:00-20:00
* Friday: 16:00-20:00
* Saturday: 16:00-20:00
Schedule
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Overview
Join our team at M&S as a Customer Assistant in our Fashion & Home section, where youll become a champion of our stylish products, on-trend designs, and exceptional customer service. Were looking for passionate and fashion-forward individuals who are excited to dress the nation.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Benefits
Everyone’s Welcome – M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we offer flexible working options. We are ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era.
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