My leading Technology client are looking for a Claims Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes through out the process. You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims. This is a high profile position in a supportive and top performing team. A brilliant opportunity! The following skills / experience is essential: Strong background in Retail insurance Claims Handling background Overseen a Contact centre team (either outsourced or in-house) Excellent communication skills Salary: Up to £70,000 bonus good package Location: London (good work from home options available) If you are interested in this Claims Manager position and meet the above requirements please apply immediately.