Summary We’re looking for a highly motivated Apprentice to join our sales team as an Apprentice Administrator in Huddersfield. In this role you will learn all about how a successful Estate Agents operates. Wage £14,918.80 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday - Friday, 9.00am - 5.00pm, with Saturday shift on a rota basis. 37 hours 30 minutes a week Start date Monday 8 September 2025 Duration 1 year 3 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work The successful candidate will: Assist with incoming calls and make outbound calls Book viewings Support the team by providing administrative support Preferably a passion for sales IT literate (MS Office, internet, email systems and social media platforms is especially important) Creating sales particulars Where you'll work 8 Westgate HUDDERSFIELD West Yorkshire HD1 1NN Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider NATIONAL BUSINESS COLLEGE LIMITED Training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Training schedule You will work towards a Level 2 Customer Service Practitioner Apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield or via Teams Requirements Desirable qualifications GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Team working About this employer William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry. http://www.williamhbrown.co.uk (opens in new tab) After this apprenticeship Opportunity to become a negotiator or administrator Ask a question The contact for this apprenticeship is: NATIONAL BUSINESS COLLEGE LIMITED Keely Carleton keely@nationalbusinesscollege.co.uk 441484430433 The reference code for this apprenticeship is VAC1000337355.