Job Summary
Meadow Bay Villages is actively seeking a full-time Assistant Manager to assist in overseeing and managing our leisure offerings on site. Our extensive aquatic offering includes the largest aqua park in Northamptonshire with a water sports offering, a state‑of‑the‑art indoor swimming pool complete with a kids' area and exciting water slides, an outdoor splash park, and a collection of premium hot tubs for relaxation and luxury.
Key Responsibilities
* Work as part of the team to set up the site at the start of each session and close down post‑sessions at the end of the day.
* Providing excellent customer service, ensuring each visitor has a successful, rewarding and enjoyable experience.
* Welcoming customers and staff to the facility.
* Monitoring the water to ensure all water users are safe and follow the safety procedures/rules.
* Ensuring the site follows our logged NOP & EAP procedures.
* Recording and upkeep of site maintenance.
* Ensuring all visitors are educated in and adhere to the facilities etiquette and rules.
* Responding to those needing assistance; vigilantly monitoring participants to spot signs of struggle and signals for help/assistance.
* Leading rescues and training sessions as and where required.
* Carrying out daily/weekly safety checks on equipment and facilities to ensure all areas and equipment are fit for use and meet operational standards.
Training & Development
* Job‑specific training and development, both at induction and throughout the development pathway.
* Support to develop your own Personal Development Plan with input from your manager.
* Nationally recognised training and qualifications as part of your personalised development plan.
* Employees will receive ongoing support to develop and grow their skills.
Qualifications and Certifications
* RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ) – Essential.
* AED / First Aid Certificate.
* Pool Plant Operator (RLSS or STA).
* Paddle Sport Instructor.
* RLSS TA (OWL or NPLQ).
Desired Attributes
* Be a team player with a willingness to learn.
* Desire to progress into a management role with experience in a leisure background (ideally in an outdoor aqua park or pool) or at least one year of management experience.
* Applicants must be 18+ (accommodation can be provided) and well organized, able to use initiative to identify what needs to be done.
* The ability to delegate roles and keep the team working efficiently.
* Ability to build strong working relationships with customers, clients and staff.
* Flexible, adaptive mindset and approach to challenges.
* A 'can do' attitude and willingness to get hands‑on with the role when required.
* Excellent customer service and communication skills.
* A desire to learn, develop and grow in the role.
* Attention to detail in all aspects of work and responsibilities.
Benefits
* Career progression opportunities.
* Employee Assistance Programme.
* 20% off food & drink while on the resort.
* 20% team discount on holidays.
Sound like the role for you? If this sounds like the opportunity for you and you would be a great fit as part of the dynamic, friendly team here at Meadow Bay Villages, then we'd love to hear from you.
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