Role Purpose
The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability.
Key Responsibilities
Customer Service & Aftersales Support
Act as the first point of contact for all aftersales and parts-related enquiries
Provide a professional and efficient service to customers via phone, email, and face-to-face interactions
Support the service department with parts identification and availability
Handle customer queries, complaints, and returns in a timely and effective manner
Parts Sales & Advisory
Provide accurate quotations, pricing, and availability information
Upsell additional parts and accessories where appropriate
Process orders, invoices, and payments in line with company procedures
Stock Control & Inventory Management
Maintain accurate stock levels and carry out regular stock checks
Monitor fast-moving and obsolete parts to optimise stock holding
Receive, inspect, and correctly store incoming parts deliveries
Ensure all parts are labelled and stored in an organised manner
Supplier & Warranty Administration
Liaise with suppliers to source parts efficiently and cost-effectively
Process warranty claims in line with manufacturer guidelines
Track and manage back orders and special orders
Skills & Experience Required
Previous experience in an automotive parts or aftersales role (preferred)
Strong knowledge of vehicle parts and systems
Experience using parts catalogues and dealership management systems (DMS)
Excellent customer service and communication skills
Strong organisational skills and attention to detail
Ability to work in a fast-paced environment and prioritise workload
Good IT skills (Microsoft Office, internal systems)
To apply, please send a copy of your CV and a covering letter to alex com or, alternatively, submit your application via the link below
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