Location: Nantgarw Pay Rate: £13.23 per hour Assignment type: Temporary assignment for a minimum of 2 months Hours: 37.5 hours per week We are currently recruiting for a resilient and professional individual on behalf of one of our valued clients based in Nantgarw. This role involves answering incoming telephone calls during overnight hours and supporting callers in a calm, patient and professional manner. The successful candidate will need to be comfortable handling conversations over the phone and remain composed when dealing with potentially sensitive situations. The Role You will be responsible for answering incoming calls and providing support to individuals contacting the service. The volume of calls overnight is generally low, however the conversations can sometimes be sensitive in nature. Because of this, the successful candidate must be able to remain calm, empathetic and professional when speaking with callers. Key responsibilities include: Answering incoming calls and responding in a professional and supportive manner. Listening carefully and providing clear information where required. Recording information accurately on the internal system. Maintaining a calm and professional approach at all times. Following internal procedures and guidelines. Working Hours This role operates on a night shift rota covering 7 days per week. You will work 8pm to 8am, 3 nights per week. Weekend shifts may form part of your r...