Summary:
Are you ready to take the next step in your HR career and make a real impact on how we support our people? Do you want to join a reputable, established company that truly invests in its employees and offers clear career growth?
We're hiring a HR Case Advisor to join our team at our Snodland office. This is a fantastic opportunity for an HR professional with solid generalist experience gained in a fast paced environment who is looking to specialise in Employee Relations (ER).
If you are currently an HR Assistant or HR Advisor who's ready to transition into a dedicated ER role and manage your own caseload, we encourage you to apply! This position is designed to be a clear pathway to future advancement in the field of Employee Relations.
In this role, you'll be the go-to person for managers and colleagues, providing essential guidance and support on all things ER-related. Think discipline, grievance, conduct, and capability, with a constant focus on ensuring fairness and consistency, and making sure we comply with all company policies and UK employment law. It is crucial that you have completed your Level 5 CIPD and have the relevant knowledge and experience to hit the ground running.
A big part of your day will be absence management, where you'll be coaching managers through the process, providing them with the necessary data, and ensuring a supportive and safe return-to-work is in place. You'll also be an expert in process adherence, helping to upskill our managers so they can proactively manage their teams. Additionally, you'll be leading on Data Subject Access Request (DSAR) cases, gathering and redacting data in collaboration with our data protection team.
This isn't just about managing cases, though; it's about using your analytical skills to spot patterns, flag risks, and provide data-driven insights through accurate reporting. You'll be working alongside our HR Business Partners (HRBPs) and have a dotted line into them, giving you great exposure and support. We offer a hybrid working set up the chance to join a vibrant, friendly team with career opportunities.
Main Responsibilities
Provide expert guidance and support to managers and employees on a variety of HR matters, including disciplinary actions, grievance proceedings, and probation issues, ensuring all documentation and meetings comply with relevant policies and employment law.
Lead on managing employee absences, proactively working with line managers to minimise duration, support long-term cases, and balance business needs with individual circumstances.
Facilitate occupational health referrals and follow-ups as required.
Lead and collaborate on Data Subject Access Request (DSAR) cases, gathering data from HR and company systems for current and former employees.
Develop, update, and proactively coach managers with comprehensive documentation and guides to empower them for effective self-service case management.
Conduct data analysis and report monthly figures to identify patterns, risks, and areas for proactive intervention to support People Plan objectives.
Mediate and facilitate disputes to reduce the number of formal cases.
Maintain accurate and up-to-date systems and comprehensive case files through detailed case notes to ensure accountability and transparency.
Provide flexible support to the broader HR function and HRBPs, including minute-taking at complex ER cases.
Propose policy and procedure changes or improvements to instil best practice.What you'll need
CIPD Level 5 qualification (This must be completed, not currently being worked towards).
Proven experience operating in a high-volume, fast-paced HR environment, with a strong background in disciplinary, grievance, DSARs, and absence management.
Confidence and knowledge in the field of UK employment law and data protection and privacy.
A proven ability to translate Company policies and procedures into fair and consistent solutions.
Strong analytical skills, comfortable working with numbers, statistics, and analysing trend data.
Excellent organisational skills, attention to detail, and efficient record-keeping for case file management.
Demonstrated ability to work effectively across all levels of management.
Experience in coaching managers and colleagues on best practice case management.
Excellent IT skills, including proficiency with HR systems (Workday is desirable) and Google WorkspaceIt will be a bonus if you have (desirable)
Accredited Mediator statusWe want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.What can you expect from your recruitment?
To apply for this position, please submit your CV on our career's website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
Up to £32,000 p.a