In this role, you’ll prevent, investigate, and detect insurance claims fraud by managing case portfolios, providing business referral support, and collaborating with external organizations like the Insurance Fraud Bureau and law enforcement agencies. You’ll also make key decisions on retaining referrals from internal and external sources for the Claims Crime Prevention Teams, ensuring genuine claims are returned promptly with clear feedback. This is a hybrid role based in either our Bournemouth, Leeds or Ipswich offices, with the expectation to be on-site one day per month. Salary Information Pay: Circa £29,300 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package. About You In this role you will be: • Compiling intelligence searches and conducting investigations to assess claim authenticity and identify potential fraud. • Engaging with departments, liaising with law enforcement, and collaborating with industry bodies for technical support and referrals. • Managing personal development, applying investigative techniques, and ensuring effective fraud detection while minimizing customer impact. • Recording and highlighting concerns regarding fraudulent claims, maintaining case management systems, and ensuring compliance with standards. • Identifying and reporting linked fraud cases, trends, and claims farming (KYO) to senior levels. • Ensuring compliance with internal, regulatory, and statutory standards and controls. • Negotiating settlements with Policyholders and Third Parties, and managing litigation cases effectively. • Handling complaints and maintaining communication through the complaint process, ensuring the database is updated. • Contributing to continuous improvement through self-development, 1-2-1s, and team discussions. Essential Skills • Understanding of motor claims liability, indemnity, and insurance case law related to fraud. • Proactive customer approach aligned with Treating Customers Fairly (TCF) and strong communication skills. • Knowledge of claims and underwriting processes, with awareness of personal injury claims and the MOJ/OIC process. • Experience negotiating with solicitors and understanding basic investigation principles. • Awareness of the Data Protection Act, Section 29 requests, and insurance-related regulations (e.g., money laundering and POCA). • Basic knowledge of credit hire principles, fee structure, and insurance fundamentals. We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme. What We Will Offer You Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including: • Flexible buy/sell holiday options • Hybrid working • Annual performance related bonus • Contributory pension scheme • Development days • A discount up to 50% on a range of insurance products including car, home and pet • Retail discounts • Volunteering days