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About Us
University Arms features 192 design-led bedrooms, complemented by Parker’s Tavern, a high-end, quintessentially British Restaurant and Bar, Library, and a stunning Ballroom. Located in the heart of Cambridge, University Arms is the ‘go-to’ destination, offering a sense of modern luxury.
What Will You Be Doing
As a Guest Relations Agent, you will manage our hotel switchboard and handle all internal and external calls professionally and efficiently. You will provide exceptional attention to detail in hotel services, knowledge, and communicate with warmth and appropriate tone.
DUTIES
* Achieve positive outcomes from guest inquiries promptly and efficiently.
* Accept and deliver all messages accurately for guests and team members.
* Handle emergency calls immediately, relaying comprehensive and accurate information as required.
* Ensure all wake-up calls are timely.
* Assist with front-of-house administration.
* Follow company brand standards and maintain high guest service levels at all times.
* Comply with hotel security, fire regulations, and health and safety legislation.
* Attend training courses as required.
* Maintain knowledge of hotel services, local attractions, and landmarks. Flexibility and multi-skilling are valued, and tasks may vary to meet guest needs.
What Are We Looking For In You
* A helpful attitude, confident in answering questions and engaging with guests.
* Previous hotel or similar experience is a plus but not essential; eagerness to learn is important.
* Aiming to leave guests with a memorable experience.
* Excellent spoken and written communication skills.
* A team player who supports others and enjoys working together.
* Flexibility to work various shifts, including weekends and bank holidays.
* Proficiency in IT; knowledge of OPERA PMS is preferred.
THE PERKS
* Competitive salary
* Free meals on duty
* Team Member Incentives
* Team Member Parties
* Room and F&B discounts across Marriott
* Referral bonus up to £400 for successful hires through your recommendation
RIGHT TO WORK
Applicants must be eligible to live and work in the UK, with documentary evidence required during recruitment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Restaurants
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