About the Role
We are looking for a driven and commercially focused detail-oriented supply chain expert to lead the development and execution of our Sales & Operations Planning (S&OP) process while driving measurable improvements in On-Time Delivery (OTD) performance for our top revenue-generating customers. This is a strategic, customer-facing role that requires strong communication, data analysis, and cross-functional collaboration skills to ensure supply chain excellence and customer satisfaction.
Key Responsibilities
* Manage/Support the Supply Chain team – Production and Materials Scheduling.
* Analyse OTD performance and identify root causes for gaps against the 97.5% target.
* Drive OTD improvement initiatives and ensure accountability across stakeholders.
* Lead the design and implementation of a robust S&OP process, translating commercial revenue forecasts into SKU-level demand plans.
* Own the end-to-end forecast process with an 18-month rolling view, ensuring alignment with material purchasing and stocking strategies.
* Build and maintain strong relationships with customer supply chain teams to enhance confidence in delivery performance.
* Chair weekly OTD and order book reviews with key customers.
* Communicate material supply risks using a 4-week forward-looking horizon.
* Lead the development and implementation of a robust S&OP process with an 18-month rolling forecast.
* Translate commercial revenue forecasts into SKU-level demand plans to support material purchasing and stocking strategies.
* Report monthly on forecast accuracy and lead initiatives to achieve a minimum of 70% accuracy.
Skills and Experience
* Proven supply chain experience in a manufacturing environment.
* Commercial outlook with customer-facing responsibilities.
* Strong understanding of ERP/MRP systems (Epicor preferred).
* Process/Systems implementation knowledge and driving process improvement.
* Advanced Excel skills and a data-driven mindset.
* Excellent communication and interpersonal skills.
* Ability to manage multiple priorities and deliver under pressure.
Qualifications
* Proven experience in a similar customer-facing supply chain or operations role.
* Strong understanding of ERP/MRP systems (Epicor preferred).
* Advanced proficiency in Microsoft Excel.
* Excellent communication and interpersonal skills.
* Ability to manage multiple priorities and deliver under pressure.
* Experience working in cross-functional teams and driving process improvements.
Why Join Us?
* Be a key influencer in shaping our supply chain and customer experience strategy.
* Work in a collaborative, fast-paced environment with real impact.
* Opportunities for professional growth and development
Benefits
* Competitive salary
* Enhanced Pension
* Death in Service
* Employee Assistance Programme
* Free on-site parking
* Opportunities for development
* Collaborative and dynamic work environment
* Chance to make a real impact on customer satisfaction and operational performance
Submit your CV and a brief cover letter outlining your experience and interest in the role via e-mail to
STRICTLY NO AGENCIES