Assistant Patient Pathway Coordinator (CAT 6 Obs and Gynae)
Assistant Patient Pathway Coordinator for the CAT 6 Obstetrics and Gynaecology admin team
Full time hours: 5 days 08:00-16:00 or 09:00 - 17:00.
The job description should be regarded as a guide to the planned duties and responsibilities of the post. The description is not exhaustive and will be subject to periodic review in association with the post holder.
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job responsibilities
For further information on the Job role, please refer to the Job description and person specification attached.
Person Specification
Qualifications
* NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
* GCSE or equivalent
Knowledge and experience
* Computer Literacy Course e.g. ECDL with accurate data entry, typing and checking skills
* Experience of using of IT systems and patient data systems
* Ability to communicate effectively with people at all levels
* Experience of scheduling outpatient appointments and/or admissions or experience of working with patients and providing information regarding their appointments or treatment team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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