Customer Service & Operations Manager
Global Manufacturing & Supply Chain led business
Leeds / Hybrid (2/3 days on-site)
£42,000 - £46,000 plus great benefits
Liaise with internal stakeholders across UK & USClient Details
Page Group are pleased to be working with a global group within the Manufacturing & Chemicals space who are now looking for a new Customer Service & Operations Manager. The role will have overall responsibility for UK & European Customers, and will work with key stakeholders in the wider group to ensure smooth delivery of customer goods.
Description
Ensure the smooth flow and delivery of customer orders within expected timescales
Liaise with stakeholders in US to ensure stock levels meet customer demands and fulfil customer orders
Ensure correct export documentation is in place for customer orders
Manage and resolve customer issues around late delivery, none delivery or incorrect orders
Manage stock levels in line with demand, market activity and customer behaviour
Liaise with freight forwarding companies to ensure service levels are met and maintained
Ensure commercial viability when working with freight forwarding companies
Create and present reports on customer activity to key stakeholders in USProfile
Experience in a similar Customer Service, Order Management or Export role
Strong understanding of end to end order management
Exportation experience (desirable)
Excellent communicator both written and verbal
Strong attention to detailJob Offer
The role of Customer Service & Operations Manager will join a global market leader within the Manufacturing & Supply Chain Industry
Working Monday to Friday (35 Hours per week) with hybrid / flexible working, based from their Leeds Office.
Free Parking Provided, Free on-site Gym, Private Medical Insurance, 25 days plus bank holidays (ability to buy or sell 5 days) and a number of excellent salary sacrifice benefits
Successful candidates will be located no further than a 1 hour commute from Leeds