Service Support Administrator Location: Tunbridge Wells, Kent - Hybrid About VisionTrack VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations. We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly. The Role This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment. What You’ll Be Doing Managing service tickets from creation through to closure Reviewing and validating engineer job sheets and service reports Checking warranty status and ensuring correct billing eligibility Raising invoices and supporting monthly billing processes Liaising with customers regarding purchase orders and queries Working closely with internal technical teams to validate product usage Managing relationships with third-party suppliers, including escalations Resolving service ticket and invoice queries through to completion Validating labour, parts, and supplier costs Supporting reporting for key accounts (ticket volumes, billing data) Using internal platforms to track vehicles, projects, and service activity Attending customer and supplier calls to provide updates and insights What We’re Looking For Strong administrative or operational experience High attention to detail and accuracy Confident working with data, systems, and processes Good Excel skills (advantageous) Excellent communication skills, both written and verbal Customer-focused mindset Ability to prioritise and manage multiple tasks Comfortable working in a fast-paced, tech-led environment A genuine interest in technology and willingness to learn