An opportunity is available for a Team Leader based at who will report to the Field Operations Team Manager and will be responsible for leading a group of Craft (operational) staff.The key focus of this role is to lead an efficient and productive team across a region. Key considerations for the successful running of your team include: ensuring they are working compliantly within H&S policies, coordinating programmes of work for them to undertake, maximising efficiencies in delivery, ensuring your team has the appropriate development and authorisations and effectively managing performance on a 1:1 basis.This is a crucial role to help drive forward performance and give our large teams the support they need in the field.Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.About UsWe're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.Main ResponsibilitiesEnsuring your teams adherence to Health and Safety regulationsEfficient scheduling of work activitiesCollaboration with other teams to manage workloadDriving team productivity and individual performance managementMaintaining a full schedule of work for the teamEnsure our people have the appropriate training and work authorisations to support a safe and productive working environmentRespond quickly and professionally to customer complaintsThe Ideal CandidateWe are looking for an excellent communicator, who has the ability to build strong relationships with our customers. A problem solver who is organised and can plan ahead.You must have a proven track record of managing teams including managing and driving performance, as well as experience of being the point of escalation for both internal and external stakeholders.You'll need a good understanding or the ability to quickly develop knowledge of:Electricity SafetyHealth & Safety LegislationQuality & Continuity Regulations 2002Electricity at Work Regulations 1989The NGED distribution businessNGED Craft roles and activities undertakenSome Commercial and Financial awareness would be an advantage.A NRSWA qualification or understanding of NRSWA legislation is desirable however, full training can be provided.You must hold a full, valid UK/EU driving licence as you will be required to carry out site visits.LI-HB1About The CompanyJoining the UK's leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:26 days paid leave plus 8 bank holidays, up to 28 days with continuous serviceCompetitive contributory pension scheme (we double match your contributions up to a maximum of 12%)Annual Share Save planContributory private healthcare scheme for you and your familySupport via our Employee Assistance Programme, including musculoskeletal and physiotherapy servicesFree on-site parking at all our main sitesThings you need to knowNational Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.ukRecruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.