Location
Soho, London
Working Arrangement
Hybrid: 3 days in the office (Tuesday – Thursday)
The Role
Reporting to the CRM Manager, you will be a key member of the CRM team, responsible for the hands‑on execution of our customer communication strategy. This strategic role focuses on designing and optimising personalised, data‑driven CRM campaigns that support customer engagement, retention, and revenue growth for LiveScore Bet.
You will work closely with the wider CRM team and internal stakeholders to ensure campaigns are timely, relevant and aligned with the sporting calendar and our promotional roadmap. This fast‑paced, hands‑on role is ideal for someone passionate about sports and looking to build a career in CRM with a direct impact on business performance.
Key Responsibilities
* Design multi‑channel CRM campaigns (email, push, in‑app, SMS, Rich Inbox) in line with daily sporting events, product updates and promotional launches.
* Create detailed campaign briefs outlining objectives, audience, channels, content and KPIs.
* Brief other departments to ensure the correct assets are available for campaigns (Promotions, Design, Insights).
* Own the day‑to‑day execution of BAU campaigns and ad‑hoc initiatives.
* Factor in personalisation, segmentation and dynamic content.
* Ensure all campaigns are QA'd, tested and deployed accurately and on time.
* Escalate issues with CRM tools or performance to relevant internal teams.
* Liaise with Marketing, Content, Legal & Compliance and Design to ensure alignment on assets, copy and delivery timelines.
* Inform Customer Services of campaign details and updates to ensure readiness for incoming user queries.
* Contribute to weekly reporting on campaign performance and KPIs (e.g. open/click rates, daily actives, conversion, turnover).
* Monitor performance of audience behaviour against KPIs to identify targeting opportunities.
* Conduct analysis on campaign performance by product or event (e.g. game‑specific vs. general casino).
* Present key takeaways and learnings to the CRM Lead and wider team.
Skills, Knowledge and Experience
* Competent in managing multi‑channel campaigns.
* Comfortable using Excel for data analysis and reporting.
* Comfortable working with campaign briefs, marketing calendars and QA processes.
* Understanding of CRM personalisation, segmentation and customer journey optimisation.
* Experience using a CRM platform (Xtremepush experience advantageous but not required).
* Keen interest in sports, particularly football, and the sporting calendar.
* Highly organised and detail‑oriented, able to manage multiple campaigns simultaneously.
* Excellent communication skills, able to collaborate effectively with cross‑functional teams.
* Analytical and inquisitive – eager to understand what drives campaign performance.
* Proactive and accountable, with a strong sense of responsibility for timely and high‑quality delivery.
* Enthusiastic about learning and development in a fast‑paced CRM environment.
What can we offer
* Company performance bonus
* Flexible working agreements where applicable
* Private healthcare scheme + employee enhanced assistance
* Enhanced family leave – maternity, shared parental and adoption leave up to 6 months at full pay and 6 months at half pay; paternity leave up to 4 weeks at full pay
* Subsidised gym membership
* Annual travel card loan & ride‑to‑work scheme
* Life assurance (x3 salary)
* Contributory pension plan
* Virgin family: exclusive Virgin offers and experiences
* Thursday drinks in the office and regular socials
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