Responsibilities
* Deliver a comprehensive allocations service, liaising with internal teams and external agencies.
* Assess eligibility for the housing register, applying legislation, case law and policy accurately.
* Maintain and update records on the housing management IT system, including performance reporting and data reconciliation.
* Manage complex applications, ensuring defensible and lawful decisions.
* Liaise with Housing Needs and Investigation teams where fraud or benefit abuse is suspected.
* Undertake home visits to verify circumstances and ensure vulnerable applicants receive appropriate support.
* Provide accurate information to new tenants and support efficient tenancy sign-up processes.
* Identify service improvements and contribute to project work as directed.
* Ensure compliance with health & safety, equality, and data protection requirements.
Qualifications
* Experience working in a pressurised customer‑facing environment, including with vulnerable customers.
* Strong knowledge of housing, homelessness, immigration and related legislation.
* Ability to interpret and apply complex legislation and policy accurately.
* Excellent communication skills, both written and verbal.
* Strong IT skills, including Microsoft Office and housing databases.
* Ability to manage sensitive information appropriately and maintain accurate records.
* Confidence undertaking home visits and lone working in line with H&S requirements.
* A proactive, organised approach with strong time‑management skills.
* A full UK driving licence and access to a vehicle for work.
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