Overview
Customer Services Assistant - Atherstone Library, Warwickshire County Council. 3.5 hour Saturday role based at Atherstone Library.
About Us And The Role
We are excited to invite applications from suitable candidates for a 3.5 hour Saturday Customer Services Assistant role at Atherstone Library. The post-holder will be an integral part of a team and will need to use initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages. ICT plays a huge role in libraries today, so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties. You will also be required to assist with events and activities, share enthusiasm and knowledge of books and reading with all ages, and deliver promotional work including children’s activities which may involve singing and telling stories. Working hours across the week will be allocated on a rota basis across all sites. Libraries are open on Saturdays; staff will be required to work weekends and patterns are subject to change. The working pattern is as follows: Saturday 09:30am-13:00pm.
Key Skills & Experience Required
* 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
* A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
* Experience of working with members of the public in a customer service environment.
* Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
* Ability and willingness to deliver promotional activities with customers of all ages.
* Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.
Please clearly list on the application form that you have the 4 GCSE passes, grade C or above or equivalent to include English and Maths. List each qualification separately with the obtained grade. Do not upload copies of qualifications, CVs or IDs. You will need to evidence each criterion on the Person Specification in the supporting statement section. If qualifications aren’t shown in the drop-down box, please include them in the supporting statement. For further information please see the Job Description and Person Specification.
Additional Information
Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. Successful applicants will be subject to pre-engagement checks, including a DBS check. The Fluency Duty requires that you can speak and provide advice in accurate spoken English to the public.
For further information about the role please contact Binzi Bates at binziebates@warwickshire.gov.uk. Closing date: 30 October 2025. Interview date: W/C 10 November 2025. If you require application forms in an alternative format or any adjustments, please contact hrandpayroll@warwickshire.gov.uk.
Warwickshire County Council is committed to equality of opportunity for all employees.
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