The Springfield Group are recruiting for an IT Support Technician to join our team based in Elgin. This is a great opportunity to play a key role in supporting the group across multiple office and site locations.
Key Responsibilities
As a member of our Group IT team, you will:
* Be the first point of contact for IT support queries raised via the Help Desk.
* Diagnose and resolve a wide range of technical issues, including hardware, software, and networking problems.
* Manage and prioritise support tickets efficiently to ensure prompt resolution.
* Provide hands-on IT support at our various locations across Moray and the Highlands as and when required.
About You
* Confidence using Windows 10/11, Microsoft Office 365 and Active Directory Administration.
* A willingness to learn about systems like Active Directory, Exchange Online, anti-virus tools, and networks (LAN/WAN/Wireless/VPN).
* Previous Help Desk or IT support experience would be advantageous.
* Familiarity with both Apple and Android devices.
* Good communication skills and a helpful attitude.
* A calm, problem solving mindset.
* Able to prioritise and organise workload effectively to deal with conflicting priorities.
* Hold a full UK driving licence (desirable) as travel to various office and site locations is required.
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