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Client:
Response Personnel
Location:
Luton, Bedfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Permanent, Full time
37hrs a week including approximately 1 in 4 weekends.
Mixed Shift Patterns 7am-3pm, 11am-7pm, 9.30-5.30pm
Full clean driving licence and access to your own vehicle for work purposes required.
Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join an established company.
Purpose:
As an Assistant Resident Coach, you will be the primary supporter for residents working with the Resident Coaches to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team.
Responsibilities:
* Deliver comprehensive support to residents.
* Work in a psychologically informed way, coaching residents in a person-centred manner.
* Collaborate with the Resident Coaching Team to ensure consistent quality of service.
* Conduct holistic assessments of new residents, develop and implement support and risk management plans.
* Record daily support activities and update internal systems accordingly.
* Liaise with professionals such as social workers, solicitors, translators, police, and education providers as needed.
* Conduct daily coaching sessions.
* Manage your own caseload, organize coaching sessions, attend meetings, make external referrals, and provide person-centred support.
* Think creatively to deliver effective support.
* Assist residents with benefit claims and personal contribution charges.
* Support residents in learning independent life skills for successful community integration.
* Participate in reflective practice sessions regarding residents with complex needs.
* Recognize challenging situations and support colleagues to influence positive resident behaviour.
* Ensure residents are informed of their rights and participate in service improvements.
* Attend networking and partnership meetings with external organizations.
* Follow all policies and procedures, including Health and Safety, Fairness, Lone Working, SOVA, and Child Protection, reporting concerns as required.
* Undertake Disclosure and Barring Service (DBS) checks every 3 years and update your manager of any changes.
Skills / Experience
* Experience working with vulnerable people
* Understanding of social issues like homelessness, well-being, and support services
* Psychological insight
* Diversity and equality awareness
* Empathy
* Personal resilience
* Excellent communication skills and trust-building ability
* Creative thinking and problem-solving skills
* Self-motivated and accountable
* Ability to self-manage and collaborate effectively
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