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We are currently recruiting for one fixed-term position to start on 22/09/2025 and end on 24/12/2025.
IT Services is a key enabler for the university's vision, supporting education, research, and professional services through innovative digital solutions. Our strategy aims to leverage technological opportunities to help the university thrive in an increasingly digital environment.
What makes IT Services unique is its strong leadership, active collaboration, forward-thinking approach, and ability to deliver at pace. We expect our staff to be responsible, innovative, and creative in delivering IT and digital services, adapting quickly to change and taking initiative to make a positive impact on students, staff, and academics.
The role
The successful candidate will be part of a customer-focused team providing excellent IT support at the university’s Exeter campuses. Reporting to a Desktop Support Team Leader, you will support IT services, work closely with team members, and assist colleagues across the university.
The role involves a 36.5-hour week over five days, with shifts covering 0800-1800. Additional hours and weekend support may be required for bookings and events. The role is adaptable to future flexible working patterns to meet university demands.
Ideal candidates will have good IT support skills, a willingness to learn, and a positive attitude. Strong communication and interpersonal skills, along with a flexible, self-motivated, and proactive approach, are essential. A full UK driving license is not required but should be mentioned if not held.
Please read the Job Description and Person Specification for full details of this role.
About the University of Exeter
We are a member of the Russell Group of research-intensive universities, ranked in the top 200 worldwide (Times Higher Education and QS rankings 2024). We combine excellent teaching with world-class research, holding a Gold rating in the Teaching Excellence Framework 2023, and achieving high scores for Student Experience and Outcomes.
Our research impact has grown significantly, with many influential researchers addressing global challenges. Over 99% of our research is of international quality, with 47% classified as 'world-leading' (2021 REF). We actively engage with industry and community partners to enhance research and employability, exemplified by initiatives like Green Futures and transforming education for a changing world. Located in Exeter, a UNESCO Creative City, we benefit from a vibrant, innovative environment.
Our Equality, Diversity and Inclusion Commitment
We provide reasonable adjustments for interviews and workplaces. We welcome applications from underrepresented groups to promote diversity. Our community includes over 30,000 students and 7,000 staff from 150 countries, fostering an inclusive culture where all voices are valued. We support equality through frameworks like Athena SWAN, Race Equality Charter, Stonewall Diversity Champions, and Disability Confident. We are proud signatories of the Armed Forces Covenant and encourage applications from service personnel.
Our benefits include:
* 39 days of leave per year
* Flexible working options
* Discounts at leading retailers
* Onsite gyms and cycle-to-work schemes
* Generous maternity, adoption, shared parental, paternity leave policies
* Beautiful campuses in Exeter and Cornwall, South West England
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