1. Permanent, full time role with great benefits.
2. Working for a well respected, established company.
About Our Client
This established retailer boasts a large workforce and a global footprint. The company specialises in beauty products and is known for its commitment to high-quality merchandise and exceptional customer service.
Job Description
3. Responding promptly to customer inquiries.
4. Maintaining a high level of product knowledge and providing accurate information to customers.
5. Handling customer complaints, providing appropriate solutions and alternatives.
6. Following communication procedures, guidelines, and policies of the company.
7. Keeping records of customer interactions, transactions, comments, and complaints.
8. Communicating and coordinating with colleagues as necessary.
9. Providing feedback on the efficiency of the customer service process.
10. Ensuring customer satisfaction and providing professional customer support.
The Successful Applicant
A successful 'Customer Service Representative' should have:
11. A keen interest in the retail industry.
12. Excellent communication and interpersonal skills.
13. Strong skills in problem-solving and conflict resolution.
14. A high level of professionalism and a customer-focused attitude.
15. Experience with CRM systems and practices.
What's on Offer
16. £23K Salary
17. Generous holiday leave.
18. Inclusive and supportive company culture.
19. Opportunities for professional development.
20. Unique opportunity to work in the thriving retail industry.
We encourage all candidates who have a passion for retail and customer service to apply.