Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
* Oversee daily operations of assigned restaurant(s) and bar(s) to ensure smooth functioning.
* Ensure adherence to hotel brand standards and operational SOPs.
* Monitor cleanliness, ambiance, and service quality to maintain a premium guest experience.
* Ensure high levels of customer satisfaction by anticipating guest needs and delivering exceptional service.
* Handle guest feedback and complaints professionally, ensuring prompt resolution and continuous improvement.
* Lead, mentor, and manage the F&B service team, including supervisors, captains, and servers.
* Organize ongoing training and development programs to enhance staff performance and service standards.
* Conduct performance reviews and manage staff schedules, attendance, and grooming standards.
* Prepare and manage budgets, forecasts, and financial plans for the outlet(s).
* Monitor and control food and beverage costs, wastage, and operating expenses.
* Drive upselling initiatives and manage revenue targets effectively.
* Oversee inventory control, ordering, and stock management for F&B supplies.
* Coordinate with procurement and vendors to ensure timely and quality delivery of goods.
* Ensure compliance with health, safety, and hygiene regulations at all times.
* Implement hotel policies regarding fire safety, sanitation, and guest security.
* Work closely with the Executive Chef, Sales & Marketing, Banqueting, and Front Office to ensure cohesive operations.
* Attend daily briefings, F&B meetings, and coordinate inter-departmental efforts for guest events or promotions.
* Recommend and implement new menu ideas, service styles, and promotional activities to enhance the outlet’s appeal.
Qualifications
* Minimum 15 years of experience in the F&B industry, including restaurants and hotel environments.
* At least 5 years in a Restaurant Manager role within a 5-star hotel.
* International hotel experience is strongly preferred.
* Proven leadership and team management skills in high-volume, premium dining settings.
* Strong knowledge of F&B trends, operations, and luxury service standards.
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