Overview
HMP Visitor Centre Manager – Liverpool | £38,000 per annum | Monday to Friday, 9:00am - 5:00pm
Temporary position for a minimum of 3 months with a view to go permanent.
About the Role
We are seeking an experienced and motivated Visitor Centre Manager to lead the day-to-day operation of a busy prison visitor centre in Liverpool. This is a key management role, ensuring a safe, welcoming and well-organised service for visitors while maintaining strong working relationships with staff, partners and external agencies.
Key Responsibilities
* Line management of visitor centre staff, including supervision, support and performance management
* Managing staff rotas to ensure effective cover and smooth daily operations
* Overseeing the day-to-day running of the visitor centre, ensuring high standards of service delivery
* Liaising professionally and effectively with external agencies, prison staff, partners and stakeholders
* Ensuring policies, procedures and safeguarding requirements are followed at all times
* Handling operational issues and resolving challenges calmly and effectively
About You
* Proven people management experience, with the ability to lead and motivate a team
* Strong experience in rota management and operational planning
* Confident in liaising with external agencies and building positive working relationships
* Excellent organisational, communication and problem-solving skills
* Ability to work in a sensitive and regulated environment with professionalism and discretion
What We Offer
* A stable, full-time role with a healthy work-life balance
* Competitive salary
* The opportunity to make a meaningful impact within a community-focused service
* On-going training and development
How to Apply
To apply, please submit your CV and a covering letter outlining your suitability for the role.
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