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Work experience customer advisor - dorchester library

Dorchester
Dorset Council
Customer advisor
Posted: 25 July
Offer description

The Dorset Library Service comprises 23 libraries and a 24/7 online service. Our mission is to Inspire, Enable, and Connect communities through access to books, information, and technology, including public computers and iPads. We also run a variety of events and activities for all ages, fostering a welcoming environment for everyone.

About The Role

This position offers students an insight into library operations, skill development, confidence building, and support for future career decisions. Responsibilities include engaging with customers, assisting with locating stock and accessing the internet, supporting event planning and execution, and creating content for social media.

Location: Dorchester Library.

Who Can Apply

Students in Year 10-13.

Key Responsibilities

* Provide a friendly welcome to all library visitors.
* Assist users with stock, information, and computer access.
* Support customers using Self Service machines.
* Help with shelving, displays, and other library duties.
* Assist in organizing and supporting library events and activities.
* Promote library services to visitors.

About You

* Enjoy working as part of a team.
* Enthusiastic and community-minded.
* Willing to learn new skills.
* Engaging and good at listening to others.

This placement is ideal for gaining customer service experience and developing transferable skills valuable in many careers.

Support/Requirements

* Location: Dorchester Library
* Hours: Monday to Friday, 10am-4pm
* Transport: Arranged by the student
* Meals/Breaks: 1-hour lunch, bring packed lunch or buy in Dorchester
* Clothing: Smart casual suitable for a library environment

Further Information

Who can apply? We welcome everyone, including students, unemployed individuals, and those seeking career changes, aiming to support the local community with valuable work experience.

What is expected? During the placement, you will work with experienced staff on real projects. You are expected to follow all rules and safety guidelines, take responsibility for your learning, follow instructions, attend as scheduled, and demonstrate motivation.

What you will gain

* Confidence in the workplace.
* New or improved skills.
* Networking opportunities.
* CV enhancement with teamwork and customer service experience.
* References for future applications.
* The chance to share your skills with the team.

About Us

At Dorset Council, we are passionate about making Dorset a great place to live, work, and visit. Our work experience placements are a chance to make a real difference in the community and to develop professionally in local government, which offers rewarding challenges.

Why work with us?

We serve over 300,000 residents with more than 450 services. Our ambitious future plans are driven by our deep care for Dorset and its people. Join us and start making a difference today.

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