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Customer ConsultantHours:
The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours.
Salary:
£23,600 Per Annum
Closing Date:
Sun, 6 Jul 2025
Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Southport branch.
The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information about our full savings range, products, and services. By really listening to and getting to know our customers, you will help them review their circumstances and goals, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities; however, increasingly our customers prefer the flexibility of doing transactions online and engaging via our contact centre. In branch, we support our customers face-to-face, virtually, and through outbound contact, reaching them at relevant times. Whether promoting new products or resolving issues, you will always prioritize our customers' needs and deliver first-class service.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a fountain of knowledge to help them achieve their financial goals.
Who Are We?
Not just another building society or job. We are the fourth largest building society in the UK, and we are a mutual organization owned by our members, not shareholders.
We value who you are as a person. Our membership is diverse, and we aim to reflect that diversity among our colleagues. Our purpose is to help more people have a home, save for the future, and support long-term financial wellbeing.
Together, you can help us build a better Society!
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background or goals, we will help you take the next step towards a better future.
What Will You Be Doing As A Customer Consultant?
1. Be the First Point of Contact: Greet customers warmly, both in-branch and over the phone, making a positive first impression.
2. Engage and Understand: Ask insightful questions to uncover customer needs and provide tailored solutions.
3. Listen and Tailor Solutions: Offer personalized solutions based on each customer's circumstances.
4. Proactive Outreach: Reach out to customers via phone to identify and support their needs.
5. Maintain Accurate Records: Keep customer records updated and support vulnerable customers.
6. Adhere to Policies: Follow policies, standards, and controls, with comprehensive training and coaching.
What Do We Need From You?
1. Previous experience interacting with customers, in person or over the phone. Experience in banking, building societies, retail, food & beverage, guest services, or health/care sectors is valuable.
2. Ability to work well with others and demonstrate a 'one-team' mindset.
3. Ability to react quickly during busy periods and manage a variety of customers with excellent time management.
4. Desire and ability to grow, adapt, and change according to business needs and priorities.
What Is In It For You?
The role is permanent, working 36 hours weekly across Monday to Saturday. The salary is £23,600 per annum, with benefits including:
* Annual discretionary bonus
* 25 days annual leave + bank holidays, increasing to 30 days after 5 years
* Holiday trading scheme
* Employer-matched pension contributions up to 10%
* Access to health and wellbeing benefits, Employee Assistance Programme, and discount platform
* Charity involvement with paid volunteering days
* Colleague mortgage and savings accounts, discount schemes
* Training and development opportunities
* Private medical insurance
* Salary Sacrifice Scheme for hybrid/electric cars
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