Job Summary
Marsden Medical Group has a fantastic opportunity for two Referral Clerks to join our team for 30 hours per week.
This is an essential front-line role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the wider practice team. Supporting our doctors and other teams, speaking to patients on the telephone and face to face, dealing with queries, typing letters, amongst many other essential tasks. This is a varied, interesting and highly valued role. You should also possess strong organisational skills, good time management, and excellent verbal and written communication.
Responsibilities
You will be part of a team that provides a secretarial and administrative service to the wider team which will involve, but not exclusively be limited to:
* Typing letters
* Answering patient queries by phone, email or face to face
* Processing patient referral letters
* Cancelling and reinstating appointments as necessary
* Booking appointments for patients and coordinating services
* Attending and minuting meetings
* Patient online access
* Reports
Other duties may be required in line with the needs of the service.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you have not heard from us 10 working days following the closing date you will not have been selected for interview.
About Us
Our team comprises Partners, salaried GPs, Nurses, HCAs, SNAs, NAs, Registrar's, F2 GP and ARRS attached staff who look after over 22,800 patients, across two sites. We are a teaching, training and research practice striving to grow and develop the next generation of clinicians. All clinical staff are supported by a well-established management and admin team comprising over 40 staff of differing roles.
We are a supportive environment where staff come together daily. If you bake cake, it’s a winner – we all love cake!
Details
Date posted: 10 October 2025
Pay scheme: Agenda for Change – Band 2
Salary: £24,465 a year pro rata to full-time equivalent (37.5 hrs per week) – Agenda for Change Band 2
Contract: Permanent
Working pattern: Part-time
Reference number: A3186-25-0001b
Job locations: Wawn Street Surgery, Wawn Street, South Shields, Tyne and Wear NE33 4DX
Job Description
Job responsibilities
MARSDEN MEDICAL GROUP
JOB DESCRIPTION REFERRAL CLERK
AFC Band 2
Purpose of the Post
To provide a comprehensive secretarial service to all GPs in the practice, ensuring the secretarial function is organised and performed to high standards of accuracy and efficiency in the best interest of the Partners. Support the Group Practice Manager and Management Team in tasks/functions that enable the practice to develop and maintain standards. Plan and prioritise tasks to achieve a high standard of patient care. The post holder will maintain confidentiality of patient information at all times.
In Addition To This, It Is Essential That:
* Enquiries from patients are efficiently and courteously handled
* Distribution of documents is undertaken efficiently and promptly
Dimensions
Marsden Medical Group operates from two buildings, Marsden Road Health Centre and Wawn Street Surgery, serving 22,785 patients. There are 8 Partners, 11 Salaried GPs, 15 nurses, admin support staff of 28. We are a training practice with Doctors in Training and Medical Students.
Prime Responsibilities
* Typing of highly confidential material as instructed by the Partners
* Typing and processing letters including hospital referrals via Choose & Book and reports to outside agencies
* Maintain appropriate files and records
* Act as liaison between patients, partners and hospitals for hospital appointments, referrals, results, and reports
* Provide information to patients regarding consultations at private hospitals
* Handle patient tasks from GPs and staff
* Urgent results relayed to GPs via tasks and appointment screen
* Organise TOP appointments, inform patient, type and fax letter and form A to consultant
* Record requests for insurance/medical reports in patient records and complete using templates
* Complete, photocopy and post insurance/DWP forms
* Open post, stamp and distribute to staff
* Competent use of all office equipment including Winscribe transcription system
* Maintain stock
Knowledge, Skills, Training and Experience
Theoretical and practical knowledge
Typing Qualifications – At least RSA 2; General computer skills; Medical terminology; Pleasant, helpful and effective telephone manner; Competence in written and spoken English
Professional or Specialist Knowledge
Knowledge of EMIS clinical system; Knowledge of Word Processing and Spreadsheets; Experience in SNOMED codes
Analytical
Ability to judge based on facts, resolve issues relating to hospital appointments, and handle patient enquiries
Planning and Organisational
Ability to plan and prioritise own workload with support as needed
Communication and Relationship Skills
You will provide and receive routine information with tact, including chasing up hospital appointments and communicating information to patients. You will encounter diverse patients and should respond with sensitivity and understanding.
Working Relationships
GPs, Group Practice Manager, Management Team, Reception, Admin, Secretarial team, Practice staff, Community nursing team, other agencies as necessary
Key Result Areas
Patient Care
Provide nonclinical advice to patients and relatives, either face to face or by telephone; take and relay messages; advise patients regarding hospital appointments
Policy and Service Development
Follow policies and health and safety procedures; implement changes as reviewed by management
Financial and Physical Resources
Responsible for safe use of equipment; enter data into the clinical system; maintain stationery stock
Information Resources
Enter data into the clinical system and word processing accurately following practice procedures; use Choose & Book system; read referral codes; transcribe referrals and forms; use email and internet
Other
Research and development: None in this post. Freedom to Act: Guided by SOPs; work is managed rather than supervised; use of own judgement essential. Physical, mental and emotional demands described in the original posting remain typical. Continuous VDU use. This post is subject to Disclosure and Barring Service checks.
The above job description is not exhaustive and may vary with experience and circumstances.
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