We are a small familly run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact. Sales Support duties and responsibilities: * Answering questions from prospective customers about online/telephone purchase process * Tracking orders and investigating shipping delays for customers waiting on products * Answering questions from existing customers with faulty or unwanted products * Processing customer sales, refunds and returns * Updating customer records *Making follow-up contact to check on customer satisfaction * processing invoices * Taking payments * Liasing with engineering department and customers. Essential Experience Required: * The ability to speak to customers over the phone and email * A high standard of communication skills * Computer Literate Desired but not essential: * Sales support / Admin background * Sage, Microsoft Outlook * Background in telecomms * Experience in using portals * Interest in Electronics Full training on our unique product is provided by the company, however we are looking for someone with experience in the sales support/admin/customer services side. Salary is negotiable dependent on experience