Desktop Support Engineer Hattersley | Hybrid Working Permanent We're working with a well-established organisation that is expanding its internal IT function and is now looking for a Desktop Support Engineer to join the team on a permanent basis. This role offers the chance to work in a supportive, people-focused environment where development, collaboration, and fresh thinking are actively encouraged. Based in Hattersley, the position offers hybrid working and exposure to a varied and busy IT estate. The Role Responsible for providing dependable, high-quality IT support to users across the business. You'll be a key point of contact for technical issues, helping to keep systems, devices, and applications running efficiently while delivering an excellent customer experience. This is a hands-on role covering user support, device management, troubleshooting, and documentation within a modern Microsoft environment. Key Responsibilities Deliver responsive and professional desktop and end-user IT support Manage, prioritise, and resolve support tickets via the service management platform Investigate and diagnose technical issues, resolving or escalating as required Keep users informed with clear updates and see issues through to resolution Guide users through technical problems in a clear and approachable manner Install, configure, and support hardware, software, and business applications Support meeting room AV technology, printers, and office network equipment Maintain accurate system, asset, and support documentation Assist with Joiner, Mover, Leaver (JML) processes Build and maintain knowledge of internal systems, tools, and processes Skills & Experience Proven experience supporting desktop hardware and software environments Strong knowledge of Windows 11, M365 applications, and network fundamentals Experience with Microsoft Intune, Autopilot, application packaging, and PowerShell Exposure to supporting Line of Business (LOB) applications Familiarity with AV solutions, print technologies, and office IT infrastructure Understanding of IT asset management principles Excellent communication skills with a strong customer-service mindset Additional Information Competitive salary Hybrid working (role dependent) Car or car allowance (role dependent) 25 days holiday plus bank holidays, with the option to buy up to 5 additional days Pension contribution scheme Life assurance Health and private medical insurance A strong wider benefits package