Artemis Human Capital are recruiting for a Customer Success Lead on behalf of an ambitious local SaaS firm going through exciting growth. With a channel-first approach, they partner with leading telematics resellers and fleet technology providers, enabling them to scale faster and win more customers. During their growth, they are seeking a Customer Success Lead to ensure their partners and their customers achieve maximum value from their solutions. About the Role The Customer Success Lead is responsible for the complete post-sale experience, ensuring channel partners and their customers are successfully onboarded, supported, and positioned for long-term success. This is a critical role as the business scales and continues to differentiate through exceptional customer experience and support. Working closely with the Channel Team, which manages all pre-sales activity, this role ensures a seamless transition into post-sales enablement and ongoing success. The ideal candidate is a strong relationship builder with a passion for customer success and experience working with B2B partners in technology-driven environments. Key Responsibilities Channel Partner Enablement & Customer Onboarding Own the full post-sale experience, ensuring partners and customers are onboarded successfully Develop and implement best practices for rollouts, training programs, and customer success playbooks Collaborate closely with the Channel Team to ensure smooth handover from pre-sales to post-sales Deliver partner and customer training on platform features and updates Ensure partners and customers follow best practices to maximise return on investment Identify opportunities to automate onboarding and customer servicing processes Customer Support & Retention Lead and manage the first-line support team to deliver high-quality partner and customer support Build strong, proactive relationships with all channel partners Act as the voice of the customer, gathering insights to improve products and services Monitor platform usage and performance to identify and resolve issues early Own customer retention metrics, driving high satisfaction and renewal rates Establish structured feedback loops between partners, customers, and internal teams Strategic Growth & Continuous Improvement Support partners in scaling their businesses through increased adoption of the platform Develop success frameworks that enable partners to upsell additional solutions Collaborate with Product and Engineering to ensure customer insights influence product development Define and track Customer Success KPIs, including engagement, adoption, churn, and satisfaction What Were Looking For 5 years experience in Customer Success, Account Management, or Partner Enablement within B2B SaaS, telematics, or fleet technology Experience mentoring team members and fostering a customer-centric culture Proven ability to manage partner and customer relationships with strong retention outcomes Confidence delivering product demos, training sessions, and customer success presentations Experience leading business reviews and driving strategic customer conversations Strong project management and process improvement skills Exceptional communication and relationship-building abilities at all organisational levels A proactive problem-solver with a customer-first mindset Comfortable working in a fast-growing, scale-up environment with evolving priorities Why Join Us? Join a high-growth, innovative company shaping the future of fleet risk intelligence Work closely with leading global telematics platforms and reseller partners Opportunity to build and shape the Customer Success function on a global scale Collaborative, high-performance culture focused on innovation and excellence Competitive salary and benefits package Contact Nicky Strutt