Reed Business Support are recruiting for a Customer Service Executive on behalf of a well-established organisation operating within a specialist technical environment. This role is ideal for a customer-focused professional who enjoys problem-solving, supporting others and working in a fast-paced setting.
About the Role
* Handling customer enquiries and technical issues via phone, email and live chat
* Acting as a point of support for trainee team members, offering guidance and escalation support
* Investigating and resolving issues, escalating more complex cases where required
* Communicating with customers globally, managing sensitive situations with professionalism
* Ensuring customer requests meet internal security and compliance standards
* Working collaboratively within the team to maintain service levels and response times
* Developing knowledge of technical products, systems and processes
* Working shifts, including some weekends, as part of a 24/7 operation
About You
* Experience in a customer service or support environment
* Confident communicator with strong written and verbal English skills
* Comfortable supporting or mentoring less experienced colleagues
* Able to work well within a team and independently when required
* Good working knowledge of Microsoft Office and CRM systems
* An interest in technology, security or IT-based services
Benefits
* Competitive salary with shift allowance
* Comprehensive training and development programme
* Clear progression opportunities within a growing organisation
* Supportive team culture with ongoing mentoring
* Generous holiday allowance and company benefits
If you are interested in this Customer Service Executive opportunity, please apply today. Reed Business Support look forward to supporting you with the next step in your career.
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