Job Title: L1 Technical Support
Mission
The ideal candidate should possess strong customer service skills and sound technical knowledge of the Heating Industry, including products such as thermostats, radiator valves, and other heating controls. Responsibilities include fault finding, advising on installation and commissioning, and supporting related systems.
Key Responsibilities
1. Provide technical support via telephone, email, Zendesk, and postal inquiries to distributors, installers, sales teams, and end users.
2. Assist in developing and delivering training on products.
3. Support product specification for projects and sales managers.
4. Log and analyze product failures.
Qualifications
* GCSE or technical skills at least at a City & Guilds level.
* Experience in technical, plumbing, or heating backgrounds.
* Intermediate PC skills.
* Flexible, self-motivated, with excellent organizational and communication skills.
Desired Skills
* Knowledge of 18th Edition IEE Regulations (training provided).
* Experience in creating and delivering training packages.
Company Values
Schneider Electric values diversity and inclusion, recognizing that embracing diversity fosters innovation, creativity, and collaboration. We aim to reflect the communities we serve and support employees living with disabilities through the Disability Confident Program.
What We Offer
Competitive salary and bonus, 28 days of annual leave plus public holidays, holiday buy & sell, pension, employee share schemes, health and wellbeing support, gym flex, internal mobility, discounts, learning portal, and more.
Application Process
Submit an online application to be considered. We look forward to learning about you!
#J-18808-Ljbffr