Job Title: Contact Centre Manager - Automotive Sector
Location: Solihull, West Midlands
Salary: Circa £50,000 + Bonus + Benefits
Imagine leading a dynamic team within a well-established, national Accident Repair Bodyshop network, boasting a large number of locations across the UK. This is your chance to make a significant impact at their head office in Solihull.
Why This Role Stands Out:
- Leadership at Its Best: Take the helm of a 50 strong team, guiding them to exceed client expectations and achieve unparalleled service levels.
- Strategic Influence: Play a pivotal role in operating the CRM database, ensuring client SLA’s are not just met but surpassed.
- Optimisation and Efficiency: Utilise advanced tools to maximise repair capacity, ensuring seamless operations and client satisfaction.
- Continuous Improvement: Engage in consistent process review and enhancement, driving the centre towards operational excellence.
- Communication Mastery: Interact effectively at all levels, fostering a collaborative and high-performing environment.
Skills and Experience Required:
- Proven Leadership: Demonstrated experience in leading a call centre team, ideally of a similar size.
- CRM Proficiency: Hands-on experience with CRM databases, with a track record of exceeding client SLA’s.
- Operational Acumen: Ability to efficiently manage repair capacity using available tools.
- Process Improvement: A keen eye for identifying areas of improvement and implementing effective solutions.
- Communication Skills: Exceptional ability to communicate clearly and effectively across all levels of the organisation.
- Automotive sector experience whilst not essential would be advantageous
This role offers a competitive salary of circa £50,000, complemented by a performance-based bonus, reflecting the value placed on your expertise and leadership.
If you are ready to take on a challenging and rewarding role that promises growth, impact, and a collaborative environment, this is the perfect next step in your career.
To apply please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment