About Your Airport Want to join the 'Best Airport In The World'? Newcastle International Airport is home to 17 airline partners and connects over 5 million passengers to 80 direct, and over 300 one stop destinations, each year. The Airport contributes over 1bn in GVA to the region s economy and supports over 3,000 jobs across the North East. The multi-award-winning Airport delivers best in class customer service, having invested over 20m in a passenger experience in recent years. In 2024 the Airport was crowned Best in the World at the prestigious Routes World conference. It was also ranked in the top very good category in the CAA s Airport Accessibility audit, reflecting on the exceptional service the Airport provides its passengers living with disabilities. Newcastle International Airport is the primary international gateway to North East England and offers visitors easy access to a region rich in historical heritage, which benefits from blue flag beaches and dramatic landscapes, combined with a breadth of contemporary culture associated with life in a vibrant modern city. About the role We are seeking an experienced and motivated Operations Manager to join our Terminal Operations team. The successful candidate will be working as an Airport Duty Manager which is a critical, high-impact role responsible for overseeing daily airport operations, ensuring everything runs smoothly, safely, and efficiently, overseeing all airport operations. Working in a fast-paced, multi-stakeholder environment, the Airport Duty Manager coordinates operational activity across the terminal, responding in real-time to challenges and ensuring an exceptional customer experience. This is a shift-based position, supporting our 24/7, 365-day operation. We re looking for someone with: Proven operational management experience, ideally in a 24/7 environment Strong organisational and problem-solving skills A proactive, positive approach to service delivery and team coordination The ability to remain calm under pressure and manage complex situations with confidence A flexible attitude to working patterns, including nights, weekends, and public holidays A collaborative mindset, with experience managing or influencing cross-functional teams Experience within aviation or transport is desirable, but not essential. Why come onboard? Generous annual leave entitlement Access to contributory pension scheme On-site occupational health support On-site physiotherapist Employee assistance support Subsidised private healthcare Employee discounts at airport Park & Fly / retail / catering outlets Company and Performance related bonus scheme Membership to our on-site gym This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record. Newcastle Airport Limited promotes the equality of opportunity. We encourage applications from all backgrounds to ensure our team reflects the diversity of the communities we serve. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.