Overview
Join to apply for the Assistant Store Manager role at Mountain Warehouse.
Department: UK Retail
Location: Guiseley - Management (GSY)
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Responsibilities
* Lead with the Store Manager to build a motivated, engaged, and high-performing team.
* Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
* Drive training and development, empowering your team to excel and grow.
* Communicate clearly and transparently, ensuring alignment and trust across the team.
* Keep the team well-informed with product knowledge to deliver outstanding customer service.
* Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
* Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
* Play an active role in recruiting and retaining top talent to build a strong and motivated team.
* Support in meeting and exceeding sales targets, driving profitability through effective strategies.
* Monitor key performance indicators (KPIs) to track and sustain store success.
* Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
* Implement proactive loss prevention strategies to protect the store’s profitability.
* Lead by example in delivering exceptional customer service at every opportunity.
* Address customer feedback promptly, ensuring satisfaction and brand loyalty.
* Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
* Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
Qualifications
* Passionate about creating outstanding customer experiences.
* An inspiring leader with a proven track record in retail management.
* A clear and confident communicator, able to engage with colleagues and customers alike.
* Results-driven, with a sharp focus on achieving goals and meeting targets.
* Approachable, supportive, and trustworthy—a natural team player.
* Energetic and proactive, with a determination to see tasks through to completion.
* Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
Benefits
* Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
* 1 weekend off per month, with 28 days annual leave, including Bank Holidays
* Access to Employee Assistance Programme, and a Colleague Hardship Scheme
* Generous Colleague Referral Incentive
* Auto-enrolment Pension scheme
* A stable, successful and supported environment
* Length of service awards
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
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