Operations Manager - £80,000 - £90,000 + bonus
We are working with a leading organisation who are looking for an Operations Manager, with experience in the financial services sector to take on the leadership of 5 operational areas across the business. These teams manage all customer queries, from technical support through to project delivery.
The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.
Required Skills and Experience:
1. Someone who has experience of full people management from carrying out appraisals to setting objective down to day-to-day management.
2. Strong knowledge of FCA rules and regulations, this is essential.
3. Someone who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training.
4. Full responsibility for leading projects through to completion, setting SLA’s, ensuring they are met.
5. Full responsibility for managing technology and other 3rd party partners.
6. Have ownership of departmental budgets.
7. Advanced Excel with some knowledge of SQL and PowerBI
8. Solid grasp of technology, someone who can understand systems and identify enhancements.