ONE LUXE COUNTER MANAGER
Overview
L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey?
L'Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store's performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Responsibilities
* Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching & feedback to ensure the team delivers exceptional customer service across all brands and touchpoints in the store.
* Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: Demonstrate products, share brand history, and provide tailored product knowledge, tips, and techniques to meet customer needs, including services across categories & beauty tech offerings.
* Foster Omni Experiences: Inform customers about upcoming in-store events, promotions, and brand activations; represent L'Oréal Luxe brands and share expertise on internal and external social media platforms, following company guidelines.
* Retail Performance: Exceed sales targets by developing and executing retail plans to achieve and surpass store targets and KPIs, identifying risks and opportunities to maximize results and ensure sustainable success.
* Events and Growth: Develop and implement a dynamic annual calendar of events and animations to create memorable customer experiences and drive growth for the store portfolio.
* Innovation and New Business: Generate creative ideas and implement strategies to drive new business growth, focusing on product launches and brand anniversaries to maximize impact.
* Client Loyalty: Build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
* People Management and Development: Lead recruitment for Beauty Advisors, onboarding and training, ongoing development, and performance coaching to maximize team effectiveness.
* Performance Monitoring: Provide regular coaching and feedback on productivity, service levels, product knowledge, and selling skills; recognize achievements and address gaps.
* Performance Management and Employee Relations: Track performance, address underperformance, and maintain a positive work environment.
* Operational Excellence: Maintain counter standards, uphold hygiene and housekeeping, and ensure a clean, organized counter environment aligned with Luxury retail guidelines.
* Teamwork and Training: Participate in team efforts and complete required training to stay up-to-date on products and brand expertise.
* Administrative Responsibilities: Complete daily and weekly tasks using designated platforms (Tamigo/One Retail).
* Stock & Operations: Maintain adequate stock levels and manage stock in trade of top-performing SKUs, as well as tester and point-of-sale material (PLV) management.
Deliverables / Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged high-performance team
* Development of the team
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Education/Training
* Store/Department Manager
* BA Experience
Benefits and Rewards
Be Rewarded, Be Valued, Be LOréal. Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
* Exclusive Product Perks: Access products from over 35 renowned L'Oréal brands at the staff shop.
* Generous Time Off: 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Discounted dental insurance and resources for mental health and financial well-being.
* Referral Bonus Program: Earn bonuses by referring talent to join our team.
* Sustainability Initiatives: Contribute to sustainability efforts through L’Oréal for the Future initiatives.
At L'Oréal, we are committed to creating a diverse, equitable and inclusive environment where everyone is welcome. We recruit, hire, train, promote or engage in employment practices in a way that respects all protected statuses. We value differences and believe diverse perspectives drive beauty and innovation.
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