Senior/experienced RLO
Temp role, minimum 8 weeks
Pay £20-23 Umbrella pay
Immediate start
Hemel Hempstead
We are currently seeking an experienced and dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in Hemel. Based our of the office Hemel Hempstead you will be a vital link between the site team, residents, and clients. You will be working on SHDF maintenace social housing projects.
Key Responsibilities:
* Gathering information from residents in regards to their door preferences.
* Handling resident complaints and issues with professionalism and efficiency.
* Maintaining property records and conducting validation and customer satisfaction surveys.
* Facilitating communication between all stakeholders for a seamless project experience.
* Managing the aftercare, ensuring any faults are reported and dealt with
* Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
1. Previous experience as a Resident Liaison Officer (RLO) is essential. Please only apply if you have 3 years+ experience
2. Customer service experience is key
3. Exceptional communication skills and ability to work collaboratively.
4. IT proficiency and adaptability to on-site operations.
5. Excel proficiency
6. Abili...