Housekeeping Manager Holiday Inn London - Sutton Check out the hotel on our virtual tour! The Opportunity We are seeking an experienced and motivated Hotel Housekeeping Manager to lead our housekeeping team and ensure consistently high standards of cleanliness, comfort and care throughout the hotel. You will be responsible for the day‑to‑day operation of the housekeeping department, ensuring guest rooms, public areas and back‑of‑house spaces are maintained to the highest standards. Through clear communication, training and positive leadership, you will help create an environment where people feel confident, valued and motivated to perform at their best. Key Responsibilities Lead, manage and support the housekeeping team, providing regular coaching, feedback and performance development Ensure all guest rooms, public areas and back‑of‑house spaces meet consistently high standards of cleanliness, hygiene and presentation Recruit, train and develop team members, helping them feel confident, capable and supported in their roles Develop and maintain housekeeping procedures that provide clarity, consistency and quality Plan and manage rosters, allocate tasks effectively and ensure daily duties are completed to a high standard Monitor and control housekeeping budgets, including labour and supply costs Manage stock levels of housekeeping supplies and equipment, ensuring availability and cost control Respond promptly and professionally to guest requests or concerns, ensuring issues are resolved with care and efficiency Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply). Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. Refer a friend scheme from £500 to £1000 per referral. Hospital Plan. Online Health Portal. Eye Care. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays. Pension Scheme. Free meals on duty. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. Who Is This Role For? This role is ideal for someone who: Has proven experience leading a housekeeping team in a hotel or similar environment Leads with empathy, fairness and clear communication Understands that high standards are best achieved through well‑supported, motivated teams Takes pride in creating clean, comfortable and welcoming spaces for guests Is organised, detail‑focused and confident managing schedules, standards and budgets Remains calm and solution‑focused when handling challenges or guest concerns Values teamwork, structure and consistency while encouraging personal responsibility Hotel The Holiday Inn London - Sutton Hotel is centrally located in the heart of Sutton, just a short walk from Sutton train station and close to the town centre’s shops and restaurants. With fast trains to London Victoria taking just half an hour from nearby Sutton station, the hotel is perfect for exploring all that London has to offer. Both Gatwick (LGW) and Heathrow (LHR) airports are under a 45-minute drive away, and on-site parking is available. The hotel’s Academy boasts eight versatile and naturally lit event spaces, ideal for everything from board meetings to receptions for up to 180 guests. Business travellers will appreciate the proximity to several corporate headquarters and the availability of a Business Centre with printing facilities. For those seeking a day out, horse racing at Epsom Downs is just a short drive away, while Chessington World of Adventures, Hampton Court Palace and Maze, and Centre Court tennis at Wimbledon can all be reached within 30 minutes by car About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.