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Job description: People don’t just come here to place bets; they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first, getting to know them, and engaging with the communities where we operate. If you’re a people person, you’ll love working here. Moreover, you’ll receive support, training, and encouragement to build a career that elevates your skills, with plenty of incentives to keep you motivated. Because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have varying opening times between 8am-10pm, Monday to Sunday
* Shifts are scheduled on a rota basis and may include evenings and weekends
What’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, at William Hill, we win together:
* Working hours: We offer full and part-time hours
* Annual Pay Review & Bonus Scheme: Your salary is reviewed annually, with performance bonuses
* Holiday entitlement: 28 days annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday, flexible within your birthday month
* Subsidised travel: Discounted or free Zone 1-6 Oyster card for roles in London
* Pension plan: We match contributions up to 4%
* Sharesave Scheme: Opportunity to buy William Hill shares at a discount
* Perks and discounts: Discounts in shops, cinemas, holidays, and more
* Training and development: Opportunities for career growth and internal promotion
* Cycle to Work: Cost-effective cycling equipment scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* A passion for delivering excellent customer service
* Strong interpersonal and empathy skills to engage with diverse customers
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