This range is provided by Sadler Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Location: Remote (monthly in-person meetings in Cardiff, South Wales)
Type: Full-time (37.5 hrs/week)
We're looking for a skilled Application Support Engineer to help support our clients' platform and customers as they continue to grow. This is a problem-solving job and will suit someone who enjoys working closely with both technical teams and end users and is passionate about delivering excellent customer experiences.
As an Application Support Engineer, youll play a crucial role in ensuring the SaaS cloud platform runs smoothly for clients and internal users. Youll be the first line of technical expertise for troubleshooting, diagnosing, and resolving technical issues while contributing to system improvements and knowledge sharing.
Responsibilities
* Investigating and resolving application issues raised by users
* Monitoring system performance and proactively identifying potential issues
* Collaborating closely with the software engineering team to escalate and resolve complex technical problems
* Working directly with customers and internal stakeholders to understand and reproduce reported issues
* Creating and maintaining documentation, knowledge base articles, and support materials
* Assisting with software deployments, updates, QA and configuration changes
* Contributing feedback to improve platform stability, performance, and usability
* Supporting integration work with client systems and APIs
* Participating in the continuous improvement of support processes and tools
Experience needed
Experience in the tech stack (Node.js, Typescript, React, Nest.js, Postgres SQL, DynamoDB, AWS) is not required, but familiarity with modern SaaS environments, cloud services, and APIs is.
* Experience in an application support or software support role
* Strong troubleshooting and problem-solving skills
* Ability to analyse logs, debug issues, and work with APIs
* Ability to look at existing code and debug or refer
* Work with AWS CloudWatch
* Excellent communication skills, both written and verbal, when dealing with both technical teams and non-technical users
* Highly organised and able to manage multiple support requests concurrently
* Proactive, accountable, and a strong team player
Nice-to-haves
* Experience with SQL (PostgreSQL, MSSQL, MySQL, etc.)
* Familiarity with monitoring tools and error reporting platforms
* Exposure to CI/CD pipelines and deployment processes
* Basic understanding of software development and version control (Git)
* Experience working in Agile environments
Remuneration Package
* Permanent contract
* Up to £50,000 per annum
* Flexible working hours (core hours of 10 am - 4 pm)
* 10% of time allocated to professional development
* Company pension
* Training Udemy account available
If interested, please send your CV in today.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Custom Software Development
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