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Job Title: Senior Lettings Negotiator
Location: Farnham, Surrey, United Kingdom
Job Type: Full Time, Permanent
Salary: £30,000 to £35,000 Annum
Overview:
We are looking for an experienced and results-driven Senior Lettings Negotiator to join our growing team. In this key role, you will take on additional responsibilities, leading negotiations and managing a portfolio of properties. You will drive business growth, mentor junior team members, and ensure exceptional service for both landlords and tenants. If you have a proven track record in lettings, excellent leadership skills, and a passion for property, we want to hear from you!
Key Responsibilities:
Leadership & Team Support:
* Lead by example, providing guidance and support to junior lettings negotiators and assisting in their professional development.
* Mentor and train new team members, helping them develop the skills necessary to succeed in a competitive lettings market.
* Assist in the development of training materials and processes to improve team performance and ensure best practices are followed.
* Conduct regular one-on-one meetings with junior team members to assess performance and provide feedback.
Property Letting & Negotiation:
* Manage a portfolio of rental properties, ensuring maximum occupancy and achieving optimum rental yields for landlords.
* Lead negotiations with tenants and landlords on rental terms, pricing, and other conditions, ensuring both parties’ needs are met.
* Provide expert advice on market trends, property pricing, and rental strategies to guide landlords in making informed decisions.
* Oversee the lettings process from property viewings to contract signing and tenant move-in, ensuring all aspects run smoothly.
Client Relationship Management:
* Build and maintain strong relationships with landlords and tenants, ensuring their needs are met and expectations are exceeded.
* Resolve tenant or landlord issues quickly and professionally, maintaining high levels of client satisfaction and fostering long-term relationships.
* Act as the main point of contact for landlords, managing expectations and addressing concerns promptly and professionally.
* Ensure effective communication and coordination between the lettings team, landlords, tenants, and other stakeholders during the tenancy process.
Business Development:
* Actively generate new business opportunities by identifying and securing new landlords and rental properties.
* Proactively market and promote the company’s lettings services, building brand awareness and expanding the client base.
* Attend property viewings, networking events, and industry meetings to grow your professional network and generate leads.
* Contribute to business development strategies and identify areas for growth and improvement in the lettings department.
Administration & Compliance:
* Ensure all property listings, documentation, and records are up-to-date and compliant with current legislation and industry standards.
* Oversee the preparation of tenancy agreements, conducting reference checks, and ensuring that all contracts meet legal requirements.
* Maintain accurate and organized records of property transactions, tenant information, and client communications within CRM systems.
* Ensure compliance with industry regulations and best practices, keeping up-to-date with changes in legislation and policy.
Performance & Reporting:
* Monitor and track individual and team performance against targets, KPIs, and business objectives.
* Provide regular updates to management on team progress, property market trends, and areas for improvement.
* Ensure the lettings process runs efficiently, meeting both business objectives and client needs.
* Drive and report on team performance with an eye towards continuous improvement, focusing on operational efficiencies and revenue generation.
Key Skills and Qualifications:
* Experience: At least 3 years of experience in a lettings negotiator or senior role, with a proven track record in property lettings and negotiations.
* Leadership & Mentoring: Strong leadership and mentoring skills, with experience managing or supervising a team of lettings negotiators.
* Market Knowledge: In-depth understanding of the lettings market, industry legislation, and best practices in property management.
* Communication Skills: Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with clients and team members.
* Organizational Skills: Strong organizational and time-management abilities, capable of managing multiple tasks and priorities effectively.
* Client-Focused: Ability to build and maintain long-lasting client relationships, delivering exceptional customer service.
* Technology Proficiency: Proficiency in property management software, CRM systems (e.g., Salesforce, Zoho), and Microsoft Office Suite (Word, Excel, PowerPoint).
* Licensing: A full, clean driving license may be required (depending on role location).
* Qualifications: ARLA (or similar) qualification is desirable but not essential.
Benefits:
* Competitive Salary with performance-based commission structure.
* Opportunities for Career Progression into management roles and beyond.
* Ongoing Professional Development & Training to support career growth and enhance industry knowledge.
* Pension Contributions to help you plan for the future.
* A dynamic and collaborative work environment where your ideas and contributions will be valued.
* Additional perks such as team incentives, bonuses, and rewards for performance.
How to Apply:
If you have the experience, drive, and passion to lead in this role, please apply now!
We look forward to receiving your application!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Management
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