Our client, a successful business finance company is looking for a Receptionist / Customer Service Call Handler to join the team at their head office in Olney.
In this role, you'll be working at a well-established and market-leading financial services organisation where you'll provide administrative support; taking inbound calls and handling enquiries from customers, whilst delivering excellent customer service.
Key Duties and Responsibilities
Taking inbound calls through a dedicated customer service line
Adhering to phone KPIs – hitting daily targets and call answer times
Ensuring that customers are treated fairly and receive a fair and consistent service
Ensuring clients receive regular and effective communication which is professional and delivered to the highest standards
Maintain and develop good business relationships with internal and external customers
Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down
Escalate any problems, mistakes, backlogs, or issues immediately to a line manager
Provide support to the line manager to ensure the overall team objectives are met Skills and Experience
At least 1-year experience in call centre/customer service phone-based role (required)
Excellent customer service skills
Good organisation skills, attention to detail and ability to prioritise
Experience in the financial industry would be an advantage
Acts with accountability and integrity Do you like the sound of this position? If you have a customer service background and the skills and experience listed above, then we want to talk to you. Apply today!
Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status